@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color 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p{color:#ffffff85;margin:3px 0 0;font-size:10px;line-height:1.45}.hub-user{border-top:1px solid #ffffff17;align-items:center;gap:10px;margin-top:16px;padding:17px 8px 0;display:flex;overflow:hidden}.hub-user>span{color:var(--green);background:#dbe9e2;border-radius:50%;flex:none;justify-content:center;align-items:center;width:34px;height:34px;font-size:11px;font-weight:800;display:flex}.hub-user div{min-width:0;display:grid}.hub-user strong{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.hub-user small{color:#ffffff80;text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.hub-user form{flex:none;margin-left:auto}.hub-user form button{color:#ffffffad;background:#ffffff14;border:1px solid #ffffff1a;border-radius:8px;justify-content:center;align-items:center;width:30px;height:30px;font-size:13px;display:flex;transform:rotate(90deg)}.hub-user form button:hover{color:#fff;background:#ffffff24}.hub-main{min-height:100vh;margin-left:320px;padding:42px 48px 56px}.hub-topbar{justify-content:space-between;align-items:center;gap:20px;max-width:1460px;margin:0 auto 30px;display:flex}.hub-topbar h1{letter-spacing:-.035em;margin:2px 0 5px;font-family:Georgia,Times New Roman,serif;font-size:clamp(32px,3vw,43px);font-weight:600;line-height:1.1}.hub-topbar>div>p:last-child{color:var(--muted);margin:0;font-size:13.5px}.eyebrow{color:var(--green-2);letter-spacing:.14em;text-transform:uppercase;margin:0;font-size:9px;font-weight:800}.primary-button,.secondary-button,.ghost-button{border-radius:11px;justify-content:center;align-items:center;min-height:43px;padding:10px 16px;font-size:11.5px;font-weight:750;display:inline-flex}.primary-button{background:linear-gradient(180deg, #174d3b, var(--green));border:1px solid var(--green);color:#fff;gap:6px;box-shadow:0 9px 20px #123f302e}.primary-button:hover{background:#0e3b2a}.secondary-button{background:var(--mint);color:var(--green);border:1px solid #c8e3d4}.ghost-button{border:1px solid var(--line);color:#52605a;background:#fff}.metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;max-width:1460px;margin:0 auto 20px;display:grid}.metric-card{background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow-soft);border-radius:16px;padding:19px 20px 16px;position:relative;overflow:hidden}.metric-card:before{content:"";background:#aaa;border-radius:50%;width:7px;height:7px;position:absolute;top:18px;right:18px;box-shadow:0 0 0 5px #78827c14}.metric-card.is-amber:before{background:var(--amber)}.metric-card.is-blue:before{background:var(--blue)}.metric-card.is-red:before{background:var(--red)}.metric-card.is-green:before{background:#2f9162}.metric-card div{gap:9px;display:grid}.metric-card span{color:#53605a;font-size:10.5px;font-weight:700}.metric-card strong{font-family:Georgia,serif;font-size:31px;font-weight:600}.metric-card small{color:#929a96;margin-top:5px;font-size:9.5px;display:block}.metric-card.is-amber{background:linear-gradient(145deg,#fffdf8,#fffaf0)}.metric-card.is-blue{background:linear-gradient(145deg,#fcfdfe,#f2f7fa)}.metric-card.is-red{background:linear-gradient(145deg,#fffdfc,#fbf4f2)}.metric-card.is-green{background:linear-gradient(145deg,#fbfdfc,#f1f8f4)}.ticket-panel{background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow-raised);border-radius:18px;max-width:1460px;min-height:430px;margin:0 auto;overflow:hidden}.ticket-toolbar{border-bottom:1px solid var(--line);grid-template-columns:minmax(220px,1fr) auto;align-items:center;gap:14px;padding:15px 17px;display:grid}.hub-search{color:#85908a;background:#f2f6f2;border:1px solid #dfe7e1;border-radius:11px;align-items:center;gap:7px;padding:0 12px;display:flex}.hub-search input{color:var(--ink);background:0 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.14s;display:grid}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#f7faf7}.priority-stripe{background:#b8c0bb;align-self:stretch}.priority-stripe.is-urgent{background:var(--red)}.priority-stripe.is-high{background:var(--amber)}.priority-stripe.is-low{background:#aab4ae}.priority-stripe.is-normal{background:#4f8a72}.ticket-ref,.ticket-ref strong,.ticket-requester>span:last-child,.ticket-subject{min-width:0;display:grid}.ticket-ref strong{color:var(--green);font-family:SFMono-Regular,Consolas,Liberation Mono,monospace;font-size:11px}.ticket-ref small,.ticket-requester small,.ticket-subject 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9px;font-size:9.5px;font-weight:750;display:inline-block}.status-pill.is-new{color:#895d0d;background:#fff0cf}.status-pill.is-in_progress{color:#245f8c;background:#dfeefa}.status-pill.is-waiting{color:#694897;background:#eee7f8}.status-pill.is-resolved{color:#226947;background:#dcf1e5}.row-chevron{color:#a6aea9;font-size:18px}.empty-hub{text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:425px;padding:45px 24px;display:flex}.empty-icon{background:var(--mint);color:var(--green);border-radius:15px;justify-content:center;align-items:center;width:55px;height:55px;margin-bottom:12px;font-size:24px;display:flex}.empty-hub h2{margin:4px 0;font-family:Georgia,serif;font-size:22px;font-weight:600}.empty-hub p{color:var(--muted);max-width:420px;margin:0 0 17px;font-size:12px;line-height:1.6}.installation-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;max-width:1460px;margin:0 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small{color:#959d99;font-size:9px}.ticket-message{white-space:pre-wrap;font-size:12px;line-height:1.7}.source-link{color:var(--green-2);font-size:10px;font-weight:700}.hub-transcript{gap:8px;display:grid}.hub-transcript>div{background:#f2f5f3;border-radius:9px;max-width:88%;padding:9px 11px}.hub-transcript>div.is-user{background:#e2efe8;justify-self:end}.hub-transcript strong{color:#78837d;letter-spacing:.05em;text-transform:uppercase;font-size:8px}.hub-transcript p{margin:3px 0 0;font-size:10px;line-height:1.5}.note-field textarea,.hub-modal input{color:var(--ink);resize:vertical;border:1px solid #dbe2dd;border-radius:8px;outline:none;width:100%;padding:10px}.note-field textarea:focus,.hub-modal input:focus{border-color:#5b9279;box-shadow:0 0 0 3px #5b927921}.drawer-card .secondary-button{margin-top:9px}.modal-layer{justify-content:center;align-items:center;padding:20px;display:flex}.hub-modal{background:var(--card);border:1px solid 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